Transport for London regularly conduct research about passenger fears, using market research to companies engaged in various surveys using quantitative and qualitative methodology. This includes phone surveys, online panel surveys, focus groups, in-depth interviews, and observational studies nationwide.

The research indicates that anti-social behaviour was generally regarded as a significant problem by 65% from all over London and that a large number of anti-social behavior is experienced, or access, public transport, with 29% of anti-social behaviour is experienced on the bus, 14% on the London Underground System and 13% at the bus stop (transport for London, 2008).